Returns Policy

All products sold by Funny French Bulldogs are made to order once you place your purchase.

Under UK law (Consumer Contracts Regulations 2013), customers usually have a 14-day cooling-off period for most online purchases. However, this right does not apply to personalised or made-to-order goods.

Because our products are print-on-demand and produced specifically for you, orders are exempt from the 14-day cancellation right once production has begun. If you need to request a cancellation, please contact us within 1 hour of placing your order. Cancellation is only possible if production has not begun. All cancellation or modification requests are not guaranteed and depend on production status, so timing is critical.

Buyer’s remorse (such as ordering the wrong size or colour, or simply changing your mind) is not a valid reason for cancellation or return and remains the buyer’s responsibility.

Shipping delays caused by carriers are beyond our control and are not valid grounds for cancellation or return. If an order is confirmed as lost by the carrier, we will offer a replacement or refund at our discretion after the carrier investigation has been completed.

Buyers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not grounds for cancellation or return.

If an incorrect address is provided or the buyer is unavailable to receive the delivery, the seller cannot be held responsible for re-delivery costs, and this does not qualify for cancellation or return.

Your Rights if an Item is Faulty

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

If your item:

• Is faulty
  (faulty items refer to manufacturing defects, print errors, stains, or incorrect items received. Minor variations in print placement, normal wear and tear, or slight colour differences are not considered defects. While our printers regularly calibrate colours to match the designs, slight colour variations may occur due to differences in screen displays. This does not qualify as a defect and is not a valid reason for return or cancellation.)

• Is damaged in transit

• Is not as described

• Is incorrect

You have the legal right to:

• Reject the goods within 30 days of delivery for a full refund; or

• Request a repair or replacement.

Reporting a Fault

If you believe your item is faulty or incorrect, please contact us within 30 days of delivery via email or contact page